The Customer-Centered Difference

What do you expect from a business when you see they are “rated best for customer service” or other similarly worded accolades? Are you impressed by something as simple as receiving a response within 24-hours. Perhaps you consider “customer service” even the most basic provision, like an Email from a representative. In a world where sales culture is being passed off as customer service, many consumers have forgotten what it means to truly be served by a provider vs. having them care only about your money.

At Carroll Marshall Insurance, we think the art of customer service needs to be brought back to its former glory. We believe in…

• Connection with customers. Tired of being routed through a call center and ending up on hold repeatedly, when you call your insurance provider? How can a computer evaluate your questions or concerns, and give an appropriate answer? In short, it can’t. At Carroll Marshall, your own personal agent is ready and waiting to talk to you each and every time you call our office, so you know that the information you get is accurate, personalized to you, and in your best interest.
• Availability. If you need to meet with us in person to go over your polices and/or paperwork, we always love you see you! You can call and make an appointment if you want a specific time, or you can drop in without an appointment if you’d rather. How often have you been in the office of your current insurance sales company?
• Giving clients their space. Yes, we will stay in touch with you as much as needed to ensure that you are receiving the best in service and product, but we will NOT harass you with repeated calls and/or emails trying to sell newer, more expensive policies to you that aren’t necessary to meet your coverage needs.

We have been providing insurance advisement services for over 45 years, and we know how to customize just the right protection plan to your existing needs and help you plan for the future. We are so proud to be part of the Winter Haven community, and enjoy the privilege of serving the greater Polk County area. If you are making decisions about your insurance coverage in the year ahead, from auto policies to health insurance plans, we’ve got you covered. We urge you to feel free to call us with any questions you maybe have about current or potential coverage. We’re ready and waiting to help with the very best in customer service!