The Customer-Centered Difference

What do you expect from a business when you see they are “rated best for customer service” or other similarly worded accolades? Are you impressed by something as simple as receiving a response within 24-hours. Perhaps you consider “customer service” even the most basic provision, like an Email from a representative. In a world where […]

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Customer Service vs. Sales Culture: The Choice Is Yours

Customer service is the focus of business of all sizes, and you often hear claims of “rated best for customer service” or other similarly worded accolades, but do you really know how to gauge a business’s customer service? In a world where sales culture is prominent, many consumers have forgotten the beauty of true customer […]

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